REFUND, RETURN and DELIVERY POLICY

Satellite Equipment Return and Refunds

Before Activation

If your system cannot be installed at your residence or you decided you want to cancel before the equipment is activated. Please contact at 866 232 8656 and we’ll have the full amount of your ordered credited back to your account. The Professional Installer will also keep possession of the satellite equipment.

Please note that credit card refunds may take up to 5 to 7 business days and checks refunds may take up to 30 to 45 days. Please note your account will show a charge from DIRECTV and not from DIRECTVIEW

After Activation

Once your DIRECTV system is activated, you will not be eligible for a refund. Please note that accepting DIRECTV’s Terms and Conditions you may have to pay early contract termination fee. Please read our terms and conditions for more information.

If you are experiencing any technical problems, please contact DIRECTV at 1 800 DIRECTV.

Non-Satellite Equipment Returns and Refunds

You may return most items sold by DIRECTVIEW within 30 days of delivery for a full refund as long as the serial number on UPC is in tact. We'll also pay the return shipping cost if the return is a result of our error.

In addition, we will only issue partial refunds for the return of certain items, including:

• Any item that is returned more than 30 days after delivery.
• Any item that we deem has obvious signs of use.
• Any item that is not in its original condition, is damaged, or is missing parts.

For non-satellite equipment returns, please call us at 866-232-8656 for address information.

Free Gift Returns

If you are experiencing problems with your free gift from DIRECTVIEW, please contact us at 866-232-8656.

Delivery Time

When you place an order for a DIRECTV Satellite system, we will contact you within 48 hours by phone to arrange an installation date. These dates are based availability in our area.

For all other items, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. We will ship by ground, unless otherwise noted. After placing your order, you will see both shipping and delivery date estimates in the order confirmation e-mail.